Privacy Policy

1. Information We Collect

When you request appliance repair services, book an appointment, or contact our customer support team, we may collect personal information including:

• Full name, service address, email address, and phone number
• Appliance brand, model, serial number, and reported symptoms/issues
• Billing address, payment method details, and transaction history
• Customer service notes, repair records, and service technician diagnostic reports

2. How We Use Your Information

We use the information we collect strictly to deliver top-tier appliance repair and diagnostic services, including:

• Scheduling, dispatching, and completing appliance repair service visits
• Sending appointment reminders, arrival notifications, and electronic invoices
• Processing warranty claims and maintaining diagnostic history for your appliances
• Improving our website performance, service logistics, and customer satisfaction

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with:

• Certified field technicians and dispatch managers assigned to your service request
• Authorized payment processors and merchant services to safely execute transactions
• Appliance manufacturers when filing authorized warranty claims on your behalf
• Legal or regulatory authorities when required by applicable state or federal law

4. Cookies & Website Analytics

Our website uses standard cookies and analytics tools to enhance user experience, remember preferences, and analyze traffic patterns. You can manage or disable cookies through your browser settings at any time without affecting your ability to schedule repair services.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to your personal information, request corrections, or request deletion of data we retain. To exercise these rights, please contact our privacy compliance team.